Lorikeet
for Mana
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We built an AI support agent trained on Mana's help centre, product features, and educator workflows. It coaches educators through troubleshooting step by step — no article dumps, no loops.
This agent is loaded with dummy data. Give any name when asked and try these use cases:
AI support that coaches educators through issues step by step, at their pace — not surface-level article links.
Educators explain what's wrong. The agent checks their account, identifies the issue, and walks them through the fix one step at a time.
Same AI brain across both channels. Educators get consistent, patient help whether they call or chat.
Walks new centres through activation, room setup, and adding educators. One step at a time, at their pace.
When something's broken, the agent captures details, logs it with engineering, and sets expectations on follow-up.
Helps educators discover Journeys, Curricula, Families, and features they haven't tried yet.
Educators get help any time — not just when your half-FTE support lead is in Intercom.
Configured specifically for Mana's platform and educator workflows.
Pulled 183 articles from help.makemana.com covering getting started, feature guides, and resources.
Troubleshooting coach, onboarding, feature guidance, bug reporting — each mapped to what educators actually ask about.
Educator accounts, centre details, password resets, bug logging. These connect to your real systems in production.
Chat and voice are working right now. Email and SMS work the same way when you're ready.
From this demo to production in weeks, not months.
Plug in your educator database, Intercom, and Linear. Lorikeet handles the integration.
Replace demo data with your actual policies, educator records, and centre configurations.
Start with chat or voice. Run alongside Fin to build confidence.
Add voice, email, and SMS. The same AI, same knowledge, everywhere your educators reach out.
Educators get help with login issues, feature questions, and bugs any time — no wait, no voicemail.
The AI coaches educators through troubleshooting end-to-end so your team focuses on training and onboarding.
Instead of 'read this article' → 'it didn't work' → escalate, the agent walks through each step together.
Reset passwords, report bugs, explore features, and get onboarding help — without calling your team.
Every educator gets the same patient, accurate answers. No training gaps, no bad days.
Handle 10x the enquiries without hiring. The AI grows with your centre count.
We'd love to walk you through how this works in production and answer any questions.
Talk to the team